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Trouble with Polycom registration Messages in this topic - RSS

bob611
bob611
Posts: 2


11/19/2015
bob611
bob611
Posts: 2
So we have ACME SBC's but I'm looking to Blox to help lighten the load on those systems and as a learning tool for our VoIP techs. While I have no problem getting polycom to register through the Acme SBCs to our Broadsoft system, I can't for the life of me get the same phone/user account register through Blox.

Couple of questions:

I need to run Blox as NAT as we use private RFC IP's internally on our Broadsoft system while WAN is public IP. I assume that this is configured via the Signaling > SIP Profile menu and setting the WAN interface for NAT? Or do I need to do this via a shell? When I run iptables -t nat -L I'm not seeing any NAT entries.

Any other advice as to what to look for in Blox is appreciated.
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varadhan
varadhan
Administrator
Posts: 69


11/20/2015
varadhan
varadhan
Administrator
Posts: 69
Hello,

You need not configure iptables in backend.
You need to create SIP profile and create Roaming User profile to forward Polycom request to Internal Broadsoft system

for quick support you add us in skype: blox.support
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bob611
bob611
Posts: 2


11/20/2015
bob611
bob611
Posts: 2
Thanks for the info...I've created the SIP profile and Roaming profile...guess I need to dig into a bit deeper as to why I can't get the Polycom to register. Initially it looks like the domain is not being passed through the SBC and not sure why as I have domain configured in both SIP in/out SIP profiles.
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varadhan
varadhan
Administrator
Posts: 69


11/23/2015
varadhan
varadhan
Administrator
Posts: 69
Profile domain to passes/matches SIP message requested on the specified domain.

If you still facing issue, you can contact us in Skype: blox.support
kindly send us the packet trace on the internal side to support@blox.org
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