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Outgoing calls dropped after 30-40 seconds Messages in this topic - RSS

francois.collerette
francois.collerette
Posts: 11


22 days ago
Hi,

my outgoing calls are dropping after 30-40 seconds.

I have check on my PBX side and my PCAP doesn't sow anything out of the ordinary.
I have also checked with my SIP provider and they see nothing out of the ordinary there also.

From what they saw and I noticed also, seems Blox is just sending a "bye" like the call normally "ended".

Please help me sort this.
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bloxsupport1
bloxsupport1
Posts: 203


22 days ago
bloxsupport1
bloxsupport1
Posts: 203
Hi,
Can you please let us know the Blox version you are using and also output of the below command

$ ps ax | grep blox


Can you also mail us packet capture file from the Blox with your deployment scenario.
Email: support@blox.org

Thanks and Regards
Blox Support Team
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francois.collerette
francois.collerette
Posts: 11


21 days ago
Hi,

we are using version 1.0.6.00-24

Here is the output requested :
------------------------------------------------------------------------------------------------------------------------------------------

[root@209 ~]# ps ax | grep blox
1434 pts/0 S+ 0:00 grep blox
1981 ? Ss 0:00 nginx: master process /usr/local/ngx-blox/sbin/nginx
2007 ? S 0:00 /usr/bin/inotify-recursive /var/log/blox-notify
2797 ? S 0:01 /usr/sbin/freeblox -f /etc/freeblox/lighttpd.conf
2800 ? Ss 0:00 /usr/bin/php-cgi -c /etc/php.ini.freeblox
2821 ? S 0:00 /usr/bin/php-cgi -c /etc/php.ini.freeblox
32177 ? Ss 0:00 /usr/local/bin/snort -R eth0 -D -Q -N -k none -q -c /var/etc/blox/etc/dpi.conf
------------------------------------------------------------------------------------------------------------------------------------------


Thanks for your help.

bloxsupport1 wrote:
Hi,
Can you please let us know the Blox version you are using and also output of the below command



Can you also mail us packet capture file from the Blox with your deployment scenario.
Email: support@blox.org

Thanks and Regards
Blox Support Team


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bloxsupport1
bloxsupport1
Posts: 203


17 days ago
bloxsupport1
bloxsupport1
Posts: 203
keepalive OPTIONS message sent from Blox for the call live status, which checks for the response for OPTIONS message from both the end of the call.
Can you attach the capture taken on both ends of call (all interface) ?
edited by bloxsupport1 on 9/4/2018
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francois.collerette
francois.collerette
Posts: 11


15 days ago
Hi also I would like to point out that generally the second time we place a call at the same number, everything works fine.

So let's say I call : 111-222-3365, the call will cut after around 30-40 seconds
If I call back at the same number immediately after, I have no problems.

I will setup PCAP tommorow but I wanted to give you this information since it could help.

bloxsupport1 wrote:
keepalive OPTIONS message sent from Blox for the call live status, which checks for the response for OPTIONS message from both the end of the call.
Can you attach the capture taken on both ends of call (all interface) ?
edited by bloxsupport1 on 9/4/2018

edited by francois.collerette on 9/5/2018
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francois.collerette
francois.collerette
Posts: 11


15 days ago
Here is the capture on both interface ( internal and external)

bloxsupport1 wrote:
keepalive OPTIONS message sent from Blox for the call live status, which checks for the response for OPTIONS message from both the end of the call.
Can you attach the capture taken on both ends of call (all interface) ?
edited by bloxsupport1 on 9/4/2018

edited by francois.collerette on 9/6/2018

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bloxsupport1
bloxsupport1
Posts: 203


14 days ago
bloxsupport1
bloxsupport1
Posts: 203
Hi Francois,
Can you please send us the config backup of Blox to support@blox.org

Thanks and Regards
Blox Support Team.

francois.collerette wrote:
Here is the capture on both interface ( internal and external)

bloxsupport1 wrote:
keepalive OPTIONS message sent from Blox for the call live status, which checks for the response for OPTIONS message from both the end of the call.
Can you attach the capture taken on both ends of call (all interface) ?
edited by bloxsupport1 on 9/4/2018

edited by francois.collerette on 9/6/2018
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