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Calls drop after an hour Messages in this topic - RSS

Wayke91
Wayke91
Posts: 13


11/7/2017
Wayke91
Wayke91
Posts: 13
Hi all,

I've been having this problem for a while and have not yet been able to figure out what is going on. Calls are getting dropped at around the 1 hour mark, and it is every call so far. Any ideas?
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bloxsupport1
bloxsupport1
Posts: 203


11/7/2017
bloxsupport1
bloxsupport1
Posts: 203
Hi,

Please send us the output of the command "rpm -qa | grep blox", also send us the opensips log and packet capture to our support ID, support@blog.org
Please zip the files and send.

Thanks.

Wayke91 wrote:
Hi all,

I've been having this problem for a while and have not yet been able to figure out what is going on. Calls are getting dropped at around the 1 hour mark, and it is every call so far. Any ideas?
0 link
bloxsupport1
bloxsupport1
Posts: 203


11/13/2017
bloxsupport1
bloxsupport1
Posts: 203
Hi,

Please send us the output of the command "rpm -qa | grep blox", also send us the opensips log and packet capture to our support ID, support@blog.org
Please zip the files and send.

Wayke91 wrote:
Hi all,

I've been having this problem for a while and have not yet been able to figure out what is going on. Calls are getting dropped at around the 1 hour mark, and it is every call so far. Any ideas?
0 link
Wayke91
Wayke91
Posts: 13


11/15/2017
Wayke91
Wayke91
Posts: 13
Thank you for the follow-up. I've made a test call, and have sent the requested items to support@blox.org.
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Wayke91
Wayke91
Posts: 13


11/17/2017
Wayke91
Wayke91
Posts: 13
OK after working with support the results were to modify the dialog default timeout to a higher value. In my case I updated it to 28,800 seconds, or 8 hours.

The file to modify is /etc/blox/blox-modparam.cfg.m4

The line to modify:
modparam("dialog", "default_timeout", 3600)
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