lopes.sassa Posts: 9
10/19/2017
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Hi, I'm getting this error since we started to use blox:
Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13294]: INFO:core:sig_usr: signal 15 received Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:core:cleanup: cleanup Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: NOTICE:event_datagram:destroy: destroy module ... Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:db_mysql:switch_state_to_disconnected: disconnect event for 0x7fd38ee224c8 Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:db_mysql:reset_all_statements: reseting all statements on connection: (0x7fd38ee234f0) 0x7fd38ee224c8 Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:db_mysql:connect_with_retry: re-connected successful for 0x7fd38ee224c8 Oct 19 21:41:25 sbc01 blox-1-0-5-stable[13247]: CRITICAL:core:sig_alarm_abort: BUG - shutdown timeout triggered, dying...
It happens about twice a day. After this I have to change my "media profile" (like changing the rtp ṕort range) to make the service up again. I tried to restart the rtpengine service, but no deal. Can you help me? edited by lopes.sassa on 10/20/2017
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lopes.sassa Posts: 9
10/19/2017
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rpm -qa | grep blox blox-rpm-keys-1.0.5-2.x86_64 blox_rtpengine-1.0.5-2.x86_64 blox_rtppinhole-1.0.5-2.x86_64 blox_ministun_client-1.0.5-2.x86_64 blox_security-1.0.5-2.x86_64 freeblox-1.0.5-2.x86_64 blox_core-1.0.5-2.x86_64 blox_opensips-1.0.5-2.x86_64
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razmir Posts: 1
10/20/2017
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I'm getting the same issue
lopes.sassa wrote:
Hi, I'm getting this error since we started to use blox:
Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13294]: INFO:core:sig_usr: signal 15 received Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:core:cleanup: cleanup Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: NOTICE:event_datagram:destroy: destroy module ... Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:db_mysql:switch_state_to_disconnected: disconnect event for 0x7fd38ee224c8 Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:db_mysql:reset_all_statements: reseting all statements on connection: (0x7fd38ee234f0) 0x7fd38ee224c8 Oct 19 21:40:25 sbc01 blox-1-0-5-stable[13247]: INFO:db_mysql:connect_with_retry: re-connected successful for 0x7fd38ee224c8 Oct 19 21:41:25 sbc01 blox-1-0-5-stable[13247]: CRITICAL:core:sig_alarm_abort: BUG - shutdown timeout triggered, dying...
It happens about twice a day. After this I have to change my "media profile" (like changing the rtp ṕort range) to make the service up again. I tried to restart the rtpengine service, but no deal. Can you help me?
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bloxsupport1 Posts: 232
10/22/2017
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How many SIP profiles you have created ?
lopes.sassa wrote:
rpm -qa | grep blox blox-rpm-keys-1.0.5-2.x86_64 blox_rtpengine-1.0.5-2.x86_64 blox_rtppinhole-1.0.5-2.x86_64 blox_ministun_client-1.0.5-2.x86_64 blox_security-1.0.5-2.x86_64 freeblox-1.0.5-2.x86_64 blox_core-1.0.5-2.x86_64 blox_opensips-1.0.5-2.x86_64
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lopes.sassa Posts: 9
10/23/2017
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Hi, I had 30 SIP profiles, but after so many crashes I reduced to only 3 Lan and Wan SIP profiles but the crashing still happens. The logs above I had using the 3 profiles.
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lopes.sassa Posts: 9
10/25/2017
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Anyone can help me? Thanks!
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bloxsupport1 Posts: 232
10/26/2017
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please send us the backup configuration to support@blox.org You can also contact us through skype at "blox.support" for online support
lopes.sassa wrote:
Anyone can help me? Thanks!
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bloxsupport1 Posts: 232
10/27/2017
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@lopes.sassa: you will find the core dump file(core.NNN) generated in '/' dir please zip the file and send it to support@blox.org
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lopes.sassa Posts: 9
10/28/2017
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Ok, I sent It. Thanks
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lopes.sassa Posts: 9
10/30/2017
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Any clue?
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bloxsupport1 Posts: 232
10/30/2017
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We have not received the core file from you. Please send it to support@blox.org or you can upload the file into Google drive and share us the link
lopes.sassa wrote:
Any clue?
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lopes.sassa Posts: 9
10/31/2017
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I sent it again.
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