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ShoreTel Dropping Call After 30-40 seconds Messages in this topic - RSS

Ryushin
Ryushin
Posts: 5


5/10/2017
Ryushin
Ryushin
Posts: 5
I think I've successfully set up Blox between my ShoreTel PBX and Flowroute.

So my config looks like this:
ShoreTel 172.28.202.98 ---> 172.28.202.36(Internal)(Blox)(external)172.28.202.35 --> Fortigate Firewall to Flowroute (using a VIP)

But for some reason I think the ShoreTel PBX is dropping the call after 30-40 seconds probably because it's not receiving something its looking for.

So I'm not quite sure how to proceed at this point.

My Blox logs: http://ix.io/tk8
edited by Ryushin on 5/10/2017
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bloxsupport1
bloxsupport1
Posts: 120


5/10/2017
bloxsupport1
bloxsupport1
Posts: 120
Can you please send us the packet capture to support@blox.org ?
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mkeys
mkeys
Posts: 6


5/11/2017
mkeys
mkeys
Posts: 6
Ryushin wrote:
I think I've successfully set up Blox between my ShoreTel PBX and Flowroute.

So my config looks like this:
ShoreTel 172.28.202.98 ---> 172.28.202.36(Internal)(Blox)(external)172.28.202.35 --> Fortigate Firewall to Flowroute (using a VIP)

But for some reason I think the ShoreTel PBX is dropping the call after 30-40 seconds probably because it's not receiving something its looking for.

So I'm not quite sure how to proceed at this point.

My Blox logs: http://ix.io/tk8
edited by Ryushin on 5/10/2017


Check the signaling logs for the call id (031b3b74-66aaeb22-de3b96) on your shoretel. 30 second timeout sounds like no receipt of the ACK to the 200 OK with SDP. My guess is the contact for the ACK should probably point to the internal interface, but it's going to external or vice versa.


Regards,
Matt
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Ryushin
Ryushin
Posts: 5


5/11/2017
Ryushin
Ryushin
Posts: 5
I've changed the network to separate out the networks. It now looks like:
ShoreTel 172.28.202.98 --> 172.28.202.35(Internal)(Blox)(external)172.28.90.35 --> Fortigate Firewall to Flowroute (using a VIP)

Same problem just occurred. I feel like I'm cursed. smile

I'm going to log another packet capture and send it to support@blox.org.
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Ryushin
Ryushin
Posts: 5


5/11/2017
Ryushin
Ryushin
Posts: 5
Looks like I finally got this sorted out, though I will probably have to test further. So the Blox SBC looks like it will work with ShoreTel and Flowroute. My issue was the SIP Domain configuration in Blox. I had the Internal SIP domain using the internal IP address of the Blox SBC instead of using the IP address of the ShoreTel switch. Creating a new SIP Domain with the ShoreTel switch IP fixed the problem.
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jbrooksga
jbrooksga
Posts: 6


8/10/2017
jbrooksga
jbrooksga
Posts: 6
Would you mind sharing some pointers for a ShoreTel setup? I'm really struggling with trunk registration over the wan to the itsp.

Inbound is working.
edited by jbrooksga on 8/10/2017
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jbrooksga
jbrooksga
Posts: 6


8/24/2017
jbrooksga
jbrooksga
Posts: 6
If anyone has a similar issue, with the help of Blox support this is now working correctly. Internal domain should point to the IP/FQDN of your SBC Eth0, External domain should point to your firewall NAT address.

But this still didn't work until Blox Support corrected an error in the code involving the sending of the incorrect URI back the ITSP. Supposedly this will be fixed in a later release.
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sseib
sseib
Posts: 1


9/13/2017
sseib
sseib
Posts: 1
Is there any documentation on how to setup Blox to work with ShoreTel. I am new to this and really dont have any idea where to start.
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bloxsupport1
bloxsupport1
Posts: 120


9/13/2017
bloxsupport1
bloxsupport1
Posts: 120
Please follow the user manual and configuration guide to setup the blox. Below is the link to download the manuals

https://drive.google.com/open?id=0B5hujoHXcrfGbkIzdmJudHVOU1E

sseib wrote:
Is there any documentation on how to setup Blox to work with ShoreTel. I am new to this and really dont have any idea where to start.
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